Frequently Asked Questions

UK Standard delivery takes 2–4 working days after dispatch (free over £45). Full details are on our Delivery page.

Unused items can be returned within 30 days of delivery for a full refund. See our full Returns & Refunds Policy.

Yes — get in touch via our trade enquiries form and we'll follow up with pricing and minimum order details.

This shop reads stock directly from our warehouse system, so it should always match. If something looks off, let us know and we'll check right away.

Contact us as soon as possible with your order reference — we can usually amend or cancel an order before it's dispatched.

Yes, to most destinations, typically arriving within 7–12 working days. Cost is calculated at checkout based on your address.

Shopping & Orders

No. Checkout only asks for your contact details and delivery address — you can complete an order as a guest without signing in or creating an account first.

No payment is taken online at checkout. Placing an order captures your details for manual confirmation, and our team follows up by email to confirm everything before your order is finalised. You'll get an order reference straight away so you have something to quote if you need to get in touch.

Yes. Your cart holds everything you add regardless of category, so you can mix and match across the whole catalogue and check out once, with one delivery charge.

It's a live count from our warehouse stock system, shown once an item's stock drops to 5 or fewer. It isn't a sales tactic — it reflects what's actually on the shelf at that moment, and once it reaches zero the item shows as out of stock and can't be added to your cart.

Yes, as long as you're on the same device and browser. Your cart is saved locally so it will still be there next time you visit, even if you don't check out straight away.

Yes — use the search box on the shop page to look up a product by name, and it'll match across every category rather than just the one you're currently viewing.

Still have a question? Get in touch and we'll help directly.